Privacy Policy

Effective Date: 30 November 2021
Last Reviewed: 11 August 2025

Poujoulat (UK) Limited ("Poujoulat") is committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Who We Are

Poujoulat (UK) Ltd
Unit 1, Quadrum Park, Old Portsmouth Road,
Guildford, Surrey, GU3 1LU
Tel: 01483 461700

Data Protection Officer: Anthony Reed-Forrester
Contact: sales@poujoulat.co.uk

2. What Information We Collect

We may collect the following personal data when you interact with our website:

• Name and job title
• Contact information (email address and telephone number)
• Demographic information such as postcode, preferences, and interests
• Information provided through surveys, contact forms, or newsletter sign-ups
• Usage data (browser type, pages visited, cookies)

3. Why We Collect Your Data (Legal Basis)

We process your data only when permitted by law. The legal bases for processing may include:

• Consent – for example, when you sign up to receive our newsletter
• Legitimate interest – such as improving website functionality or sending relevant product information
• Performance of a contract – when you request quotes or services
• Compliance with a legal obligation – for example, retaining transaction records

4. How We Use Your Data

We use your personal information for the following purposes:

• To respond to your enquiries and requests
• To send you newsletters or marketing communications (with your consent)
• To improve our products and services
• To administer and optimise our website
• To comply with legal and regulatory obligations

If you do not wish to receive marketing messages, you can opt-out at any time by emailing us at sales@poujoulat.co.uk or by using the unsubscribe link in our emails.

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

• For the purpose for which it was collected
• To comply with legal or regulatory obligations
• To resolve disputes or enforce agreements

The exact retention period depends on the nature of the data and the purpose of processing. For example:

• Contact and order history may be retained for up to 7 years for tax and audit purposes
• Marketing preferences will be retained until you opt out or withdraw consent

Once the data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy.

6. Who Has Access to Your Information

Access to your data is limited to:

• Employees and authorised contractors, for the purposes outlined above
• Third-party service providers such as Mailchimp, for newsletter delivery (see Section 10)
• Legal or regulatory authorities when required by law

We will never sell, distribute, or lease your personal data to third parties without your consent.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request erasure (right to be forgotten)
• Restrict or object to processing
• Request data portability

To exercise any of these rights, please email sales@poujoulat.co.uk. We may need to verify your identity to protect your data.

8. Cookies

Our website uses cookies to enhance user experience and collect usage data. Cookies may include information about:

• Your browser and device
• Pages visited and time spent on site

Cookies help us ensure the website is relevant and user-friendly. Essential cookies are necessary for functionality, while optional cookies (e.g., for analytics) require your consent.

You can manage your cookie settings via our cookie banner or through your browser settings. For more information, visit: https://ico.org.uk/your-data-matters/online/cookies/.

9. Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure server infrastructure
• Controlled access to data
• Staff training and confidentiality agreements

However, please note that data transmitted via the internet may not be fully secure.

10. Third-Party Services

We use third-party services, including Mailchimp, for sending marketing emails. Data shared with Mailchimp is subject to their privacy and security terms.

Mailchimp stores data in the US and complies with GDPR via standard contractual clauses. For more information, visit: https://mailchimp.com/legal/

11. International Transfers

As our website may use cloud-based services, your personal data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards (e.g., UK IDTA or EU SCCs) are in place to protect your data.

12. Links to Other Websites

Our site may contain links to third-party websites. Once you leave our site, we are not responsible for the protection of your information on those sites. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on this page. Continued use of our website constitutes acceptance of any changes.

14. Complaints

If you have any concerns about how we handle your data, please contact our Data Protection Officer at sales@poujoulat.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):https://ico.org.uk/

Thank you for trusting Poujoulat with your personal information. We are committed to safeguarding your privacy and being transparent in how we handle your data.